- About Us
SuttonNet fully manages all our clients' webhosting. You don't need to know all about hosting settings, server specifications, website installation or software updates.
For those who are interested, here are the specs.
We use cloud server technology. If any hardware in the cloud strikes problems, it will not affect your website. Other computers in the cloud will take over.
We use a dedicated server, configured specially for our custom websites and for our use only. No one accesses your website's host server without our knowledge and permission.
Resources shared across our clients & inhouse services
2 public IP addresses
6 CPU cores
12 GB RAM
360 GB SSD* cloud storage
3500 GB bandwidth per month
Plesk website & email hosting management software
Smart Updates for WordPress
Quarterly server security and performance audits
99.999% uptime SLA
*A solid state hard drive (SSD) is much faster - but has less storage capacity - than a rotating hard drive. This is ideal for websites.
When a server reaches 70-75% capacity (bandwidth or storage): we upscale it or acquire an additional server and move some websites off the 'full' server. That keeps all clients' websites running fast, no matter how large and busy the sites get.
Your website's server operates under exceptionally high service level agreements. That means minimal disruption to your website's operation due to server maintenance or issues.
SuttonNet servers have a 99.999% uptime SLA: our server provider guarantees there will be no more than 26 seconds per month of service interruption from server hardware or software maintenance or problems. An SLA of 99.95% uptime is common in webhosting: that would allow up to 21 minutes of downtime per month for maintenance!
Note: server SLA isn't the same as website uptime. There are many possible reasons for a website going down. The Internet relies on an enormous array of Internet service providers, phone lines, repeater towers, connections and computer hardware and software worldwide. Most of this is outside any single hosting service's control.
If things go wrong (eg your website is down), there could be a glitch anywhere in the complex system that connects your website to the Internet.
Even if your issue with accessing your website is not our problem, SuttonNet will try to help you to identify the trouble. If it's in our sphere, we will take action to resolve it; if not, we can help you find someone who can.
Our server is set up for optimal website performance and easy installation of custom software and web applications. Your website's capabilities aren't limited by an overloaded or poorly configured web server.
We hire our server hardware and software from server specialists that we have worked with for many years. They take care of:
SuttonNet looks after the entire web and email hosting end of the server operation.
Hackers hack; no human agency can stop them altogether. What does SuttonNet do about this?
Updated 11 February 2022