Doing Business with SuttonNet

Our contracts and policies are designed to treat business relationships as valuable, and help avoid pitfalls by spelling out clear, shared expectations.

Here are some links and Q & A's regarding our policies and contracts.

Web development & hosting agreement

About this Agreement
  • Why the two bundled together?

    When we take on building a website for a new client, the client also commits to webhosting with us. It's a package deal and that has to be recognised in the Agreement from the start.

  • Who invented the Agreement?

    Our web development & hosting agreement was drafted with professional help from Legalvision. There is huge variety & complexity in the projects that this agreement has to cover.

  • Can't we just shake hands?

    Websites are an area where things can go badly amiss, with different expectations or misunderstandings between developer and client. Industry jargon (eg 'hosting') is loosely defined.

    Here are a few tricky curves that need to be negotiated:

    • What is a 'website'? Do you expect an empty structure? A complete, ready-to-go product? Or only certain webpages completed?
    • Who owns the IP on custom-developed code?
    • Can you take our website code with you, if you move your website to another hosting service?
    • If you don't like everything we produce, but it does meet the Specifications, how much do you need to pay?
    • How many re-edits are fair within the agreed price?
    • When is a website finished? There is always more that can be done! But a web developer usually receives final payment 'on completion'.
    • What if a client puts marketing material on their website that is untrue, or breaches copyright?
  • How does it work?

    Continuing clients - hosting

    You will receive a tailored Schedule with your first hosting invoice after 1 July 2021. The Schedule & invoice together set out:

    New clients & new projects

    When you begin a new website project or start hosting with SuttonNet, you will receive:

    1. our Web Development & Hosting Terms and Conditions. This document sets out our general terms of service. It applies throughout the whole time (Term) that you host your website or email with SuttonNet;
    2. a covering Schedule, with attached project Specifications if needed. These spell out the parties involved, description of the project, timelines, costs and any materials that you need to provide;
    3. an acceptance form (Execution) signed by us and with space for your signature.


    You can indicate your acceptance via signature, via a brief return email or simply via payment of the invoice. (Our legal eagles imagined all clients would sign the Execution form, but we knew that wasn't realistic for all projects. Hence our flexible Acceptance clause.)

    If you ask us to do other work later, eg to upgrade your website or host another domain: we simply send you a new Schedule, with attached Specifications if needed.

View our development & hosting agreement

Web Development and Webhosting Terms & Conditions

Schedule proforma

Execution proforma

As promised in the Terms & Conditions, we explain our Acceptable Webpage Content policy in more detail on this website.

If we need to update our Agreement, we'll give you 30 days' notice of the change by email.

Other service terms

Other Services: Terms and Conditions

These Terms cover domain names, security certificates and other reseller services and IT support services.

Webpage content services including preparation of promotional and instructional videos for websites are covered by the Development & Hosting Agreement.

Privacy & confidentiality: we have access to clients' business data, passwords, confidential plans and customer & sales records in the course of our work. You can view our policy below.

Privacy & Confidentiality policy