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Our contracts and policies are designed to treat business relationships as valuable, and help avoid pitfalls by spelling out clear, shared expectations.
Here are some links and Q & A's regarding our policies and contracts.
When we take on building a website for a new client, the client also commits to webhosting with us. It's a package deal and that has to be recognised in the Agreement from the start.
Our web development & hosting agreement was drafted with professional help from Legalvision. There is huge variety & complexity in the projects that this agreement has to cover.
Websites are an area where things can go badly amiss, with different expectations or misunderstandings between developer and client. Industry jargon (eg 'hosting') is loosely defined.
Here are a few tricky curves that need to be negotiated:
You will receive a tailored Schedule 30 days before your next hosting invoice is due. The Schedule will set out:
The email will have a reminder link to the Terms & Conditions.
When you begin a new website project or start hosting with SuttonNet, you will receive:
You indicate your acceptance via signature, via a brief return email or via payment by the due date. The legal eagles hoped all clients would sign the Execution form, but we knew that wasn't realistic for all projects. Hence there is a flexible Acceptance clause.
If you ask us to do other work later on, eg to upgrade your website or host another domain: we simply send you a new Schedule, with attached Specifications if needed. For major projects, we'll always include an acceptance form.
This Agreement applies:
As promised in the Terms & Conditions, we explain our Acceptable Webpage Content policy in more detail on this website.
If we need to update our Agreement, we'll give you 30 days' notice of the change by email.
Webpage content services: are covered by the development & hosting agreement above.
Privacy & confidentiality: we have access to clients' business data, passwords, confidential plans and customer & sales records in the course of our work. You can view our policy below.